Learn More About CaratsDirect2u's Return Policy
We want our customers to shop with confidence and ease of mind.
Though we know that our diamonds and diamond jewelry are of the highest quality, we accept returns for 30 days from the day that you receive your item.
You do not have to feel obliged to explain why or think of an excuse.
How To Return An Item
- Contact us at 1-800-557-7095 or email us at [email protected] and let us know that you are returning an item.
- We will provide you with a return shipping ID.
- The diamonds or jewelry must be returned fully insured via registered mail.
- Send us the tracking number of the shipped item.
- As soon as we receive the returned item, our jewelers will carefully inspect it.
- Once the returned item has passed our inspection and identification, we will refund your money.
This refund does not include return shipping expenses.
- Note that we offer free resizing but if a customer returns a resized ring, then we will deduct $30 from the refund money.
